Information - About Us - Customer Service

 Terms & Conditions

  • ABOUT US
  • Our Details are: Field Textiles Ltd, A1 - A2 Hovefields Ave, Basildon, Essex, SS13 1EB. Registered Office 94 London Road, Cambridge. Registration Number 358432.
  • www.fieldtextiles.co.uk / com are exclusive contractors in the UK to the Ministry of Defence. With over 50 years experience in the army surplus business we are the specialists in all Genuine British Kit. If we haven't got it you don't need it.
 
  • HOW TO PURCHASE GOODS
  • We have made buying from www.fieldtextiles.co.uk as simple as possible.
  • Our shopping basket system will store items you have placed within it for up to four hours. Each item for sale has an order button. When you press this button you are taken to the order processing page where the item will be automatically added to your basket.
  • To view items in the shopping basket and amend them accordingly simply click on the Checkout button at the top of the page.
  • You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details.
  • Your information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.
  • ACCEPTED PAYMENT

  • Paying online is simple. We accept Mastercard, Visa, Solo and Switch debit cards.For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment - this will usually be by cheque or postal order. Please make cheques payable to: FIELD TEXTILES Ltd.
  • UNITS A1 & A2, THE NORE ESTATE, HOVEFIELDS AVENUE, BASILDON, ESSEX, SS13 1EB

    IS MY TRANSACTION SECURE

  • Every on-line transaction made within www.fieldtextiles.co.uk is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.
  • You are far safer using your credit card within www.fieldtextiles.co.uk than you are in a restaurant in your local high street.
  • We take the issue of security seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, it is not accessible from the Internet.
  • We have employed the services of one of the countries leading security experts who regularly monitors and updates our systems.

Our payments are processed by PayPoint, one of the leading providers of online payment solutions.  PayPoint have been given The Payment Card Industry Security Standards Council's Level 1 accreditation.  Full card numbers are stored by PayPoint but we only store the last four digits of your card and the expiration date.

 

We take the security of your data very seriously.  We take all necessary steps to keep our systems secure and up to date.  We only store a hashed version of your password.  This means nobody is able to see what your password is, even if they obtain the hashed version.  Your connection to our checkout system is encrypted with TLS (Transport Layer Security) or if you have a very old browser SSL will be used instead.  Most browsers will display a padlock symbol when SSL or TLS is in use, and you can click on it to show information about the secure connection.

 

  • WHAT IF I HAVE PROBLEMS ORDERING

  • Common reasons for problems when pressing the order button are:
  • i)You are using an old browser that doesn't support SSL encryption.
  • ii)You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either fix the problem or you will have to order from another location.
  • To check point your browser to http://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please visit http://www.microsoft.com/downloads/ to download latest version of Internet Explorer.
  • CLOTHING CONDITION
  •  Grade 1 – This is Used Clothing – Good condition. Strong Colour. No rips or Tears
  • Grade 2 – This is Used Clothing – Good condition. Faded Colour. More visible Signs of Use. No Rips or Tears

 

  • WHAT IF I DO NOT RECEIVE MY GOODS

  • Please wait 10 days if you are in the UK or 20 days if overseas. If you do not receive your goods after this period of time, please contact us on 00 44(0)1268 729233 or E-mail us at zoe@fieldtextiles.com with your order number to hand. This number will be included in the E-mail you received when you ordered the goods from our site. We will strive to resolve the issue immediately.
  • WHEN IS MY CREDIT CARD DEBITED

  • Your card will normally be debited when the goods are dispatched. An authorisation takes place when you make your order, this simply guarantees that the funds are available on your card and the payment will be made to us. This authorisation remains valid for 10 days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially process your order. We are also able to cancel or refund individual items of your order should we need to.
  • WHAT HAPPENS IF MY CARD AUTHORISATION FAILS

  • If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be back in the card input page. Check that all the details are correct and make any changes necessary before proceeding once more. If all the details are correct then we would advise that you contact the card issuer to check for any reasons why your card was not authorised. We will receive your order anyway and will contact you to arrange for alternative methods of payment.
  • WHAT RISKS ARE INVOLVED IN BUYING ONLINE

  • All personal data, including your card number is transmitted over secure connections, meaning that no one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, thay are transmitted over Intellnet's secure server for authorisation and payment transactions.You are protected because the transaction was carried out as 'Cardholder not present'. This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
  • STOCK LEVELS

  • Our products are offered subject to availability. In the case of an order only being able to be part filled the items 'OUT OF STOCK' will not be charged for. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
  • POSTAGE and PACKING

  • Your goods will usually be dispatched witin 7 days of ordering. However, please allow up to 14 days for delivery. In the event of a delay you will be notified by Email.
  • Please note; we reserve the right to refuse any order. Orders may be subject to further credit card checks following initial authorisation. On occassion, international orders may be refused due to delivery issues in the country. If necessary we will contact you to discuss delivery options in order to fulfill the order.
  • RETURNS POLICY

  • We guarantee all our products to be free of defects for 28 days. If you receive a defective product, please Email us at info@fieldtextiles.com to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging at your own cost. Please consult our contact details for the return address.
  • ACKNOWLDGEMENT OF ORDERS

  • We will acknowledge all orders by Email.
  • PRIVACY POLICY

  • We guarantee that we will not pass your details to any other company without your permission. In such a case we would cintact you by phone or by Email to gain your consent. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
  • The terns and conditions do not affect your statutory rights as a consumer.
  • CONTACT US

  • Feel free to contact us with any questions or queries you have regarding our website, sales, service or any related topic.